Shipping policy

At Qualia Fine Strings, we strive to ensure that your order is processed and delivered efficiently and securely.

Order Processing
All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email once your order has been successfully placed and another notification when your order has shipped.

Shipping Time
Delivery times vary depending on your location. Estimated delivery times:
Domestic Orders: 3–7 business days
International Orders: 7–14 business days

Please note that shipping times are estimates and may vary due to carrier delays, customs processing, or peak seasons.

Shipping Costs
Shipping charges are calculated at checkout based on your location and selected shipping method. Promotional free shipping offers may apply during special campaigns.

Tracking Information
Once your order ships, you will receive a tracking number via email to monitor your shipment.

Customs, Duties, and Taxes
International customers are responsible for any customs duties, taxes, or import fees required by their country.

Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 5 business days of delivery at canenhastings98@gmail.com with your order number and supporting photos if applicable.

Incorrect Address
Customers are responsible for providing accurate shipping details. We are not responsible for delays or losses due to incorrect address information.

For any shipping-related questions, contact us at canenhastings98@gmail.com or call 8017061115.